{"html": "<!-- ccp_base/Resources/Private/Fluid/Extensions/News/Templates/News/List.html Section:DefaultTemplateTeaser--><div class=\"list-html row extended-gutter splitted  quartered extended\"><div class=\"col-12 col-sm-6 col-md-6 col-lg-3\"><a class=\"news-teaser  protected \" target=\"_top\" href=\"https://www.callcenterprofi.de/fachartikel/detail/neue-chancen-fuer-service-center-20081045/\"><!-- ccp_base/Resources/Private/Fluid/Extensions/News/Partials/List/Item.html --><div class=\"thumbnail\"><div class=\"img-wrap protected-obj\"><img class=\"rimg\" src=\"https://www.callcenterprofi.de/fileadmin/_processed_/8/b/csm_archiv_ccp_2008_03_pharma_22_5b68a582f1.jpg\" width=\"250\" height=\"164\" alt=\"\" /></div></div><div class=\"news-head section-\"><div class=\"meta\"><time datetime=\"2008-05-05\" class=\"date\">                05.05.2008            </time><span class=\"section\"><i class=\"divider\">&nbsp;&ndash;&nbsp;</i>Fachartikel</span></div><h3 class=\"title\">Neue Chancen für Service Center!</h3></div><div class=\"excerpt\"><p>Das Gesundheitswesen krankt. Der Staat zieht sich immer mehr aus seiner Versorgung zurück und der Kostendruck auf Krankenkassen, Ärzte, Apotheken, Pharmaindustrie und auch den einzelnen Bürger nimmt zu. Der wachsenden Unsicherheit begegnen Anbieter, indem sie die Kommunikation mit ihren Kunden ausbauen - zum Beispiel über Service Center.</p></div></a></div><div class=\"col-12 col-sm-6 col-md-6 col-lg-3\"><a class=\"news-teaser  protected \" target=\"_top\" href=\"https://www.callcenterprofi.de/fachartikel/detail/know-your-neighbours-neighbour-20081076/\"><!-- ccp_base/Resources/Private/Fluid/Extensions/News/Partials/List/Item.html --><div class=\"thumbnail\"><div class=\"img-wrap protected-obj\"><img class=\"rimg\" src=\"https://www.callcenterprofi.de/fileadmin/editor/images/kostecki_cciedi0308.jpg\" width=\"204\" height=\"312\" alt=\"\" /></div></div><div class=\"news-head section-\"><div class=\"meta\"><time datetime=\"2008-04-01\" class=\"date\">                01.04.2008            </time><span class=\"section\"><i class=\"divider\">&nbsp;&ndash;&nbsp;</i>Fachartikel</span></div><h3 class=\"title\">Know your neighbours, neighbour</h3></div><div class=\"excerpt\"><p>I remember as it were today: During Call Centre Expo 2003 in Birmingham, the panelists of the offshore outsourcing seminar were discussing best countries for call center offshoring. They vividly discussed advantages and disadvantages of India, the Philippines and South Africa. None of them mentioned Poland, the Czech Republic, Bulgaria, or Romania. When I asked about it, one of the panelists resolutely explained that none of these countries were present in international comparisons. So they could not be included in the decision-making process. ...</p></div></a></div><div class=\"col-12 col-sm-6 col-md-6 col-lg-3\"><a class=\"news-teaser  protected \" target=\"_top\" href=\"https://www.callcenterprofi.de/fachartikel/detail/germany-speak-clearly-20081079/\"><!-- ccp_base/Resources/Private/Fluid/Extensions/News/Partials/List/Item.html --><div class=\"thumbnail\"><div class=\"img-wrap protected-obj\"><img class=\"rimg\" src=\"https://www.callcenterprofi.de/fileadmin/editor/images/sponsor_iigcci.jpg\" width=\"247\" height=\"120\" alt=\"\" /></div></div><div class=\"news-head section-\"><div class=\"meta\"><time datetime=\"2008-04-01\" class=\"date\">                01.04.2008            </time><span class=\"section\"><i class=\"divider\">&nbsp;&ndash;&nbsp;</i>Fachartikel</span></div><h3 class=\"title\">Germany: Speak Clearly ...</h3></div><div class=\"excerpt\"><p>Today Germany has nearly 6 000 call centers, a number that has tripled over the last eight years. These facilities employ a total staff of 450 000 people. In the last two and a half years  alone, contact center staffs have increased by 35 000.</p></div></a></div></div>",                                                                    "url": "https://www.callcenterprofi.de/honeypot/?type=2288&tx_news_pi1%5BoverwriteDemand%5D%5Bcategories%5D=1720&tx_news_pi1%5BoverwriteDemand%5D%5BcategoryConjunction%5D=or&tx_news_pi1%5BoverwriteDemand%5D%5Boffset%5D=16&tx_news_pi1%5Bparser%5D=74246&cHash=0301a481d9abe73a0fbe37a34fe2bd0f"}