BT signs global contact centre deal with Emirates airline
BT announced today it has signed a five-year contract with Dubai-based Emirates Airline to help the global carrier consolidate its contact centres around the world onto a single, globally managed platform. The new virtualised infrastructure will link up seven major contact centres based in Manchester, New York, Melbourne, Mumbai and Dubai as well as nine town office locations.
It is supposed to enable the airline to provide a host of new services to its passengers and agents and at the same time lower operating costs and improve efficiency. "Real-time access to customer data is a critical requirement for Emirates as we expand globally, and BT was able to quickly identify Emirates' business demands as both an airline company driven by efficiency and a customer-centric approach", Richard Vaughan, Emirates' divisional senior vice president, worldwide commercial operations said in a statement.
"This deal will significantly enhance Emirates' ability to deal with customer interactions, leading to increased satisfaction for our customers and better cost control for us", he said.
Picture: Emirates Group
Newsletter
Mit dem Newsletter von CallCenterProfi erhalten Sie regelmäßig Informationen über aktuelle Trends im Servicemanagement. Natürlich kostenlos!
> Aktuellen Newsletter ansehen
